Your cart is empty
You may check out all the available products and buy some in the shop
Return to shop
100% Genuine Direct Supply
Authenticity Guarantee & Returns Policy
Original Factory Seals | Scratch-Off Security QR Codes | 14-Day DOA Hardware Replacement
Every device purchased on walavapes-au.com is guaranteed 100% authentic, delivered in factory-sealed packaging featuring an intact security scratch-off code and verifiable holographic serial number. We provide a 14-day replacement warranty for verified Dead-On-Arrival (DOA) manufacturing hardware defects from the date of confirmed Australia Post delivery.
1. How to Verify Your Genuine WALA Device
Due to the prevalence of counterfeit products in the disposable vape market, WALA engineers every packaging unit with multi-tier anti-counterfeit security. Follow these steps to confirm device authenticity:
1
Inspect Packaging Seals
Ensure the outer plastic wrap and tamper-proof holographic sticker on the box are unbroken before opening.
2
Scratch Security Panel
Gently scratch off the silver coating located on the back panel of your device packaging to reveal the unique security code.
3
Verify Code Online
Scan the adjacent QR code with your smartphone or check the serial code on our verification portal to confirm factory authenticity.
2. 14-Day Dead-On-Arrival (DOA) Hardware Warranty
Because disposable vapes are consumable, personal hygiene products, open devices cannot be returned for change of mind. However, all genuine WALA products are backed by our 14-Day DOA Hardware Replacement Guarantee against internal component defects:
What is Covered under DOA Warranty:
- Defective Draw Sensor: The unit fails to produce vapour upon activation directly after unsealing the silicone stoppers.
- Smart Screen Display Failure: The digital curved screen on the WALA YO 18,000 does not activate or show battery/liquid levels.
- Charging Port Malfunction: The internal battery does not accept a Type-C charge using a standard 5V/1A charging source.
- Continuous Auto-Firing: The airflow sensor remains engaged without user inhalation.
What is Not Covered:
- Flavour preference or subjective taste dissatisfaction.
- Devices completely depleted of battery or e-liquid through standard regular usage.
- Physical damage, water immersion, dropping, or damage caused by high-voltage fast chargers (>5V).
- Devices lacking original packaging or intact security verification numbers.
3. How to Submit a Warranty Claim
If your device shows a confirmed hardware defect upon opening, please submit a claim within 14 days of receipt:
- Email our support department at [email protected] with your Order Number in the subject line.
- Attach a short 5–10 second video clip clearly demonstrating the hardware issue (e.g., screen non-responsive, continuous auto-firing, or refusal to charge).
- Provide a clear photo of the original packaging box showing the scratch-off verification PIN.
- Our technical assessment team will inspect the footage within 24–48 business hours and issue an immediate replacement or store credit upon validation.
4. Australian Consumer Law Compliance
Our warranty and return procedures comply in full with Australian Consumer Law (ACL). Consumers are entitled to remedies including replacement or refund for products that fail to meet statutory acceptable quality guarantees.
Need help authenticating your device batch or lodging a claim? Contact our warranty desk directly at [email protected].